Glamabox FAQs

Glamabox

Glamabox Subscription

What is Glamabox?

When you subscribe to Glamabox, every month you'll receive a box filled with four to five fashion or beauty products, hand-picked by Lisa S! Each month will be a different mix of beauty product types, including accessories, makeup, skincare, fragrance, body, hair products and many more! All products are generously sized, which allow you to figure out if they're right for you.

How do I become a member of Glamabox?

Joining Glamabox is easy and it only takes a few minutes! To get started, simply sign up and create your Glama Profile. As soon as you have completed your Glama Profile, our beauty stylists will begin filling your box with products according to your beauty needs and style preferences.

  1. Create a Sign In
    Enter your email and password so you can easily access your account and change billing and/or shipping address
  2. Take Our Glama Profile
    Let us get to know you by answering a few questions about your beauty needs, fashion preferences and life styles.
  3. Complete your billing information and shipping address
    Enter your credit card information and shipping address. Glamabox is coming to your door!

Are there any hidden fees?

Nope! All you pay is your monthly subscription. All shipping and handling fees are included.

Is the Glamabox customized? Will I love the products?

Yes the boxes are customized according to your needs – which is why filling out your "Glama Profile" is so important! Some samples are sent to everyone – these products are chosen carefully to ensure that they'll work for a wide range of skin types, styles and needs. Other products are chosen specifically for your preference and life style.

Will you tell me what is coming in my box? Do I get to choose?

Like opening present, the surprise is all part of the fun! That's why we keep it secret until you receive them. Still curious? Check out the list of our "brand partners" page and "previous boxes" page to get a sense for what we have sent in the past.

Do you carry the brands I love?

Current partners are listed on our Brand page. We are very lucky to partner with brands we know and love. Our list is growing quickly! If there is a brand you'd like to see included in Glamabox, let us know! Send a note to info@glamabox.com

Can I buy a Glamabox subscription as a gift for someone else?

Absolutely! We offer 12 month gift subscriptions.

Orders

How will I know if my order has been received?

An order confirmation will appear as the final step in your order process (you won't be charged until you confirm the order). In addition, you will receive an email confirmation with an order number. Get excited! Glamabox is now on its way to you!

When will my order be processed?

Orders received between Monday and Friday are usually processed the same day or by the close of the following business day. Orders received on the weekends are usually processed by end of day on Tuesday.

Who can I contact if I have questions about credit charges, order status, or returns and refunds?

You can get in touch with our customer service representative via email or via phone

My Account

What should I do if I've forgotten my account password?

Don't worry, it happens! Just click on "Log In" at the top of the home page and select "Reset Password." You'll be prompted to begin the password recovery process.

Billing

What credit cards do you accept on Glamabox.com?

We accept Visa, Master Card, American Express and etc. However, we do not accept checks or money orders.

When will my card be charged?

We will charge your card when you place your first Glamabox order and every month thereafter as long as your membership is active.

Shipping

How much does shipping cost for Glamabox?

All shipping fee is included in your monthly subscription, and there is no extra fee.

When will my Glamabox ship?

Glamaboxes are like magazines — they arrive every month! Your first Glamabox will ship by the 10th day of the month after you sign up, and every month thereafter as long as your membership is active.

Where does Glamabox ship? And how?

We currently ship only to Hong Kong, Taiwan, China and Singapore. Boxes are sent via the local postal service. Every month, once your box is sent you'll receive an email with your tracking number so you can follow the box's progress to your door! With both services, the post office drops off the box with signature confirmation.

Cancellation

What is your cancellation policy? And how do I cancel my Glamabox membership?

If you are a monthly member, you can cancel your Glamabox membership at any time. There are NO cancellation fees. Members that pre-pay for a full year or half year of service and gift subscriptions are not eligible for cancellation, however you can change the shipping address and box recipient at any time. For cancellation, please send email to contact@glamabox.com.

Returns/ Exchanges

What if I hate the products I receive in Glamabox? Can I make an exchange or return?

Awww…. we hope you don't! But if you do please tell us! Feedback is important to us and we promise to listen! While exchange and return are not available, please pass the products on to some lucky friends!

I don't like the full-size product I ordered, can I exchange for something else?

Sorry we don't accept exchanges. If you are not satisfied with the full-size product you ordered, you can simply return them.

I haven't received any Glamabox, what can I do?

If you would let us know within 3 months, we will be able to send you the latest Glamabox once we confirmed the details with each parties. However, if you have not contacted us for more than 3 months, we will not be able to send you any past Glamabox or do any refunds. So please contact us as soon as there's any problems, and don't miss out any of our exciting and unique Glamabox.

Glamapoints

How to earn points?

Subscription

All Glamabox subscribers are rewarded with Glamapoints. Monthly subscription gives you 10 points each month during subscription; while 6-months subscription gives you 60 points, and 1-year subscription gives 110 points.

Refer a friend

Glamabox is awesome! And we want you to share this amazing experience with your friends! Simply log in to your account and click “invite friend”. For every friend who subscribes Glamabox via the link provided in the invitation, you’ll receive 50 points.

Shopping!

For every HK$ 100 you spend on Glamashop, you earn 2 points, which is equivalent to HK$ 1 off a full-size product order at Glamashop. The more you spend, the more you save! You can check your points anytime by logging into your account, and redeem your Glamapoints whenever you shop!

When will my Glamapoints be credited into my account?

Your Glamapoints will be credited to your account in 1-2 working days. If you do have doubts, please contact our customer service at 36185811.

How to redeem Glamapoints?

Where can I redeem Glamapoints?

Redeeming Glamapoints is easy and fun! Simply go shopping in Glamashop, add items to your shopping cart, and click the “checkout” button. In the payment section, you may enter how many Glamapoints you’d like to redeem. Remember, you may only redeem in multiples of 200 Glamapoints. After your payment, your redeemed Glamapoints will be deducted, BUT new Glamapoints will be credited into your account! Buy more, save more!

Can I redeem Glamapoints for monthly boxes?

Glamapoints can only be applied to full-size products in Glamashop. Complete your Glama-journey by rewarding yourself towards the products that suit you!

Glamashop

MY ACCOUNT

What should I do if I’ve forgotten my account password?

Don't worry, it happens! Just click on "Log In" at the top of the home page and select "Reset Password". You'll be prompted to begin the password recovery process.

Can I review my order history in my account?

Of course! When you log in your account, you will see your order history by order number and order date. You can click into each order to view the details.

Can I see the order status?

Sure! When you log in your account, you will see the fulfillment status next to your order number - “processing” and “shipped” (with tracking number).

What’s the deal with “Hot Pick”?

Every month our beauty team would select the hottest items for you! You will be rewarded TRIPLE 3X Glamapoints when you shop hot pick items! So HURRY to accumulate your Glamapoints so that you can do more shopping!

ORDERING

How can I find a product?

There’re two simple ways you can find the products you want:

  1. By Brand: Click on “Shop by brand” to see a list of all brands available
  2. By Category: On the left-hand side navigation, you can choose products by category (eg. skincare, makeup, fragrance, etc.) and sub-category (eg. face, eye, lip, etc.)

How can I see the status of my order?

When you can log in your account, you will see your order history with your order details and fulfillment status - “processing” and “shipped”. If your order is shipped

How can I redeem Glamapoints?

You can redeem Glamapoints in increments of 200 points. If you have accumulated enough Glamapoints, you can select the number of points you want to redeem when you check out.

If I redeem Glamapoints, can I still enjoy free shipping?

As long as the total value of your order is above the required amount (ie. HK$150 for Hong Kong and Macau, and HK$550 for China, Taiwan and Singapore), you are eligible for free shipping whether or not you redeem your Glamapoints.

SHIPPING & DELIVERY

Where does Glamashop ship to?

We currently ship to Hong Kong, Macau, Mainland China, Taiwan and Singapore.

Shipping Method

Hong Kong & Macau

For order to Hong Kong and Macau, we will use local courier or Local Registered Post. Below is the summary of shipping rates per order:

Shipping Method Shipping Fee (HK$) Delivery Time
  Less than $150 $150 or above Business Days
Local Courier / Registered Post HK$ 25 FREE 5

Mainland China / Taiwan / Singapore

For orders to Mainland China, Taiwan and Singapore, we will use Registered Air Mail. Below is the summary of shipping rates per order:

Shipping Method Shipping Fee (HK$) Delivery Time
  Less than $550 $550 or above Business Days
Registered Air Mail HK$ 55 FREE 5-7

Do you provide Free Shipping?

For delivery addresses in Hong Kong and Macau, free shipping will be provided for order of HK$150 or above.
For delivery addresses in Mainland China, Taiwan and Singapore, free shipping will be provided for order of HK$550 or above (approximately NT$ 2,425 / SG$ 112 / RMB $550).

Will I receive Shipping Confirmation?

We will send a shipping confirmation email to you after we have dispatched your order. The majority of our orders are shipped within 5 working days after placing your order in Glamashop. You can expect to receive this email within 5 business day. The email contains the details of your shipment as well as a tracking number and link for your reference.

What if my shipment is returned?

Sometimes shipments are returned to us due to incorrect address, a PO box and hotel address, failed delivery attempts and refused by recipients.

In such cases, our customer service will contact you for arrangement. You have the following options:

  1. we can issue a refund by deducting the original shipping fee and handling fee (10% of order value)
  2. you can pick up your order in our office
  3. we can re-ship your order with shipment charge

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